If you have any questions about your order, shipping, returns, or our products, you can reach us at any time. We aim to respond within 24–48 hours.

📍 Business Address

Haven&Co.™

Justin Gajdar

Schoenbergstrasse 19

41189 Mönchengladbach

Germany

(This is our official business address. No customer visits possible.)

📧 Email Support

For all inquiries, please contact us at:

➡️ haven8co@gmx.de

We handle:

• Order questions
• Shipping updates
• Returns & refunds
• Product information
• General customer support

☎️ Phone

We currently offer support via email only.

This helps us provide you with faster and more accurate assistance.

⏰ Response Times

Monday – Friday: 24–48 hours

Weekend/Holidays: 48–72 hours

🌍 International Customer Support

We support customers from Germany, EU countries, USA, UK, Switzerland and worldwide.

For legal reasons, please always contact us via email so we can provide written confirmation.

⚠️ Important Notice

• Please include your order number in every message.
• Check your spam/junk folder, sometimes emails land there.
• For returns, you must contact us before sending anything back, as return addresses may vary depending on the supplier.